User Support Specialist

TL;DR

User Support Specialist (IT): Providing technical assistance and support for internal and external users with an accent on incident management, troubleshooting, and digital workplace configuration. Focus on resolving complex service requests, maintaining M365 cloud services, and managing end-user equipment.

Location: Onsite in Warsaw, Poland

Company

hirify.global, part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics, and analytics.

What you will do

• Provide high-quality technical assistance and support for internal and external users via portal, phone, email, or in person.
• Troubleshoot and analyze reported incidents, proposing workarounds or escalating to domain-specific support lines.
• Configure, install, replace, and distribute end-user equipment such as laptops and screens.
• Execute digital workplace improvement projects, including mass equipment replacements.
• Contribute to the development of the knowledge base and overall support service improvement.

Requirements

• Bachelor's degree and at least 4 years of relevant experience.
• English: C1 level required.
• Strong practical knowledge of IT end-user infrastructure, workstations, and operating systems.
• Experience with M365 cloud services, identity management, and networking.
• Proficiency in ITIL processes (incident and request fulfillment) and ITSM solutions.
• Location: Must be based in Warsaw, Poland.

Culture & Benefits

• Opportunity to work within a group integrated with Accenture.
• Exposure to complex public sector IT projects and digital transformation.
• Professional environment focusing on high-quality service and customer experience.