Customer Service Advisor

TL;DR

Customer Service Advisor (Customer Success): Providing global customer support via telephone, email, and web for business data services with an accent on high-quality customer experience and problem resolution. Focus on managing complex inquiries, utilizing CRM tools like Salesforce, and maintaining high CSAT scores.

Location: Hybrid in Warsaw, Poland

Company

A global leader in business decisioning data and analytics helping companies worldwide grow, manage risk, and innovate.

What you will do

• Provide accurate and consistent global customer support via telephone, email, and web inquiries.
• Document all interactions accurately in Salesforce CRM to ensure data integrity.
• Manage and de-escalate difficult calls to deliver resolutions that ensure high customer satisfaction (CSAT).
• Take full ownership of customer interactions from initial contact to final resolution.
• Collaborate with Tier 2 and other relevant teams to resolve complex, high-impact cases.
• Maintain and expand knowledge of D&B products, services, and the data supply chain.

Requirements

• Bachelor's Degree is required.
• Fluency in English.
• Proficiency in Microsoft Office Suite.
• Strong communication, active listening, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, team-based environment.
• Analytical skills to deal with complex issues and ambiguity.

Nice to have

• Previous experience in customer services or customer-facing roles.
• Experience with Contact Center environments and CRM systems.

Culture & Benefits

• Collaborative and diverse global team environment that values creativity and bold ideas.
• Access to a comprehensive D&B benefit package.
• Culture of continuous growth with opportunities for structural courses and mentorship.
• Focus on professional development and expanding competencies.