Senior Customer Success Manager, Broker Channel (Healthtech)

TL;DR

Senior Customer Success Manager, Broker Channel (Healthtech): Managing customer journeys and brokerage relationships for a health plan solution with an accent on retention, expansion, and strategic consulting. Focus on owning the annual renewal process, conducting QBRs, and collaborating with product teams to enhance the broker experience.

Location: Remote (Must be based in the United States)

Company

hirify.global is a health plan solution for small and midsize businesses designed around an integrated primary care service.

What you will do

• Lead strategic relationships with customers and brokers, owning the annual renewal process end-to-end.
• Organize and present Quarterly Business Reviews (QBR) and provide strategic advice on benefits.
• Facilitate smooth customer transitions from the Implementation team to ensure long-term success.
• Act as the voice of the customer and broker to internal product, operations, and marketing teams.
• Partner with Sales to expand and retain brokerage relationships.
• Research and document internal processes and best practices to educate the wider team.

Requirements

• 5+ years of experience, preferably in a fast-growing health or benefits environment.
• Licensed broker.
• Understanding of health plan operations and finances is a significant plus.
• Bias for action, resilience, and a strong sense of ownership.
• Must be based in the United States.

Culture & Benefits

• Fully remote company with a distributed team and no return-to-office mandates.
• 100% company-paid medical, dental, and vision insurance.
• 401(k) with company match, FSA, and HSA plans.
• Flexible vacation policy and a paid one-month sabbatical after 5 years.
• Competitive stock options and formal career development programs.
• Home office stipends and an ongoing learning budget.