Channel Partner Success Manager

TL;DR

Channel Partner Success Manager: Managing the end-to-end renewal process and partner health for recurring revenue streams with an accent on revenue protection, risk mitigation, and forecasting. Focus on driving partner adoption, executing structured renewal governance, and collaborating across channel functions to ensure long-term value realization.

Location: Must be based in the US (Remote)

Company

hirify.global is a provider of digital communications compliance and intelligence solutions.

What you will do

• Own the end-to-end renewal process for partner-managed recurring revenue to ensure high retention.
• Build and maintain accurate renewal forecasts and identify churn risks early.
• Define and operationalize partner health scoring frameworks and monitor value realization.
• Lead QBR cadence and governance processes to maintain partner alignment.
• Drive adoption strategies and success plans tailored to partner outcomes.
• Coordinate with Channel Account Managers and Enablement teams to resolve escalations and support transitions.

Requirements

• Must be based in the US
• 5+ years of experience in Partner Success, Customer Success, or Account Management within channel ecosystems.
• Strong knowledge of partner renewal processes, forecasting, and retention strategies.
• Proficiency with CRM platforms, specifically Salesforce.
• Analytical mindset with a focus on data-driven decision making.
• Ability to navigate matrixed environments and influence stakeholders at multiple levels.

Culture & Benefits

• Full-time employment with a focus on professional growth.
• Collaborative environment working across Sales, Operations, and Enablement teams.
• Opportunity to manage a significant book of business in a structured, process-driven role.