Director, Customer Success (Healthcare RCM)

TL;DR

Director, Customer Success (Healthcare RCM): Managing customer portfolios to ensure satisfaction and value realization with an accent on revenue targets, contract renewals, and expansion opportunities. Focus on developing growth strategies, analyzing ROI metrics, and orchestrating cross-functional collaboration to resolve complex customer issues.

Location: Must be based in CT, DE, ME, MA, NH, NJ, NY, PA, RI, or VT

Company

hirify.global is a healthcare technology company focused on advancing the healthcare economy through revenue management solutions.

What you will do

• Monitor and manage customer outcomes using Gainsight, Salesforce, and internal analytics.
• Develop account plans and customer growth strategies in collaboration with Sales Executives.
• Track and demonstrate customer value metrics and return on investment (ROI).
• Manage all contract renewals and conduct regular quarterly pulse checks and annual reviews.
• Act as the primary internal escalation point for issues regarding customer contracts and invoices.
• Identify and secure growth opportunities and customer references within the assigned base.

Requirements

• Bachelor’s degree.
• 3+ years of experience in Customer Success leadership or within the revenue cycle management (RCM) function of a hospital.
• Willingness to travel up to 40-60%.
• Executive presence and strong presentation skills.
• Strong written and verbal communication skills for synthesizing complex issues.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint).

Nice to have

• Deep experience in healthcare revenue cycle management (RCM).
• Knowledge of hirify.global products or competitive solutions in the market.
• Experience using Gainsight.
• Professional involvement with HFMA.

Culture & Benefits

• Agile and committed organizational culture.
• Focus on customer-centricity and reliability.
• Competitive perks and benefits package.
• Commitment to diversity, belonging, and equal employment opportunity.