Partner Experience Lead (AI)

TL;DR

Partner Experience Lead (AI): Defining and scaling the operating system for OpenAI's global partner ecosystem with an accent on systems, processes, and data architecture. Focus on translating partnership strategy into scalable operating models, building trusted data foundations, and optimizing the partner lifecycle for global growth.

Location: San Francisco

Salary: $293K – $325K + Equity

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own the end-to-end partner operating model, including onboarding, engagement, governance, and lifecycle management.
• Lead the strategy, implementation, and continuous improvement of partner systems, including CRM and PRM technologies.
• Define the KPI framework and establish trusted reporting environments to provide visibility into partner performance and ecosystem health.
• Lead and scale a global team responsible for partner operations, programs, systems, and analytics.
• Collaborate cross-functionally with Revenue Operations, Finance, Data Engineering, and Product teams to align execution.
• Develop attribution methodologies and measurement frameworks to reflect partner contribution to business outcomes.

Requirements

• 10+ years of experience in Strategy & Operations, Partner Operations, or Revenue Operations within high-growth technology companies.
• Deep expertise in designing and scaling CRM, PRM, and partner technology ecosystems.
• Strong understanding of data architecture, reporting infrastructure, and business intelligence operating models.
• Proven experience leading high-performing global teams across operations and analytics disciplines.
• Exceptional communication and stakeholder management skills, with a proven ability to influence executive leadership.
• Must be based in San Francisco.

Culture & Benefits

• Opportunity to build the foundational operating system for one of the most strategic AI partner ecosystems in the world.
• High visibility and influence across executive leadership and cross-functional teams.
• Ability to work at the center of frontier AI, ecosystem growth, and organizational scale.
• Competitive compensation including base salary and equity offers.
• Commitment to a diverse and inclusive workplace as an equal opportunity employer.