Support Account Manager (Enterprise Accounts)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Support Account Manager (Enterprise Accounts): Managing and guiding the day-to-day relationship with strategic enterprise accounts to ensure maximum value from Bentley product investments with an accent on support delivery, escalation management, and operational excellence. Focus on building trusted partnerships, driving product adoption, and collaborating with global cross-functional teams to resolve complex technical issues.
Location: Must be based in Brazil (Remote)
Company
is a world-leading infrastructure engineering software company providing innovative solutions for the design, construction, and operation of global infrastructure.
What you will do
- Act as the primary point of escalation for enterprise customers to ensure timely issue resolution.
- Monitor open support cases and ensure adherence to established SLAs and SLOs.
- Conduct regular operational reviews and Quarterly Business Reviews (QBRs) with assigned accounts.
- Identify product usage trends and opportunities for learning to enhance customer success.
- Collaborate with internal Support, Product Management, and Development teams to address customer needs.
- Identify and help close gaps in support processes to improve overall account experience.
Requirements
- Minimum 4 years of experience as a Technical Account Manager, Support Account Manager, or Support Engineer/Analyst.
- Fluent English language skills required.
- Proven track record of building and maintaining strong customer relationships.
- Experience working within the software industry.
- Strong organizational skills, attention to detail, and ability to work independently.
- Knowledge of customer support processes and industry-standard tools.
Nice to have
- Experience with Bentley software or related infrastructure engineering software.
- Background in Architecture, Engineering, Construction (AEC), Process Manufacturing, Mining, or Civil infrastructure sectors.
Culture & Benefits
- Opportunity to work within a global and diverse international team.
- Competitive salary and comprehensive benefits package.
- Supportive and collaborative work environment.
- Access to colleague recognition awards and professional development opportunities.
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