Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as the strategic technical backbone for high-value enterprise customers by managing program setups, integrations, and configuration optimizations. Focus on bridging the gap between complex technical requirements and business objectives to ensure customer retention and platform adoption.

Location: Must be based within commuting distance of Barcelona, Berlin, or Munich (Hybrid: 3 days/week in-office).

Company

hirify.global is an intelligent platform for travel and spend management, automating manual processes to help businesses reclaim lost productivity.

What you will do

• Act as the primary technical point of contact for assigned enterprise customers.
• Guide customers through platform setup, configuration, and optimization to meet business goals.
• Coordinate with Professional Services for complex program changes while maintaining technical oversight.
• Act as an escalation point for complex technical issues and ensure prompt resolution.
• Provide technical context to Account Managers to support renewal and expansion efforts.
• Systematically relay customer product feedback to the Engineering and Product teams.

Requirements

• 3–5+ years of experience in technical account management, solutions engineering, or implementation within a B2B SaaS environment.
• Fluent in German and English (written and verbal, from technical admin to C-suite).
• Strong technical aptitude with the ability to grasp complex concepts quickly.
• Proven track record of managing customer relationships and delivering technical solutions.
• Strong project management skills to handle multiple accounts in a fast-paced environment.
• Commercial awareness regarding the impact of technical health on retention and renewal.

Nice to have

• Bachelor’s degree in a technical field (Computer Science, IT, Engineering).
• Familiarity with REST APIs, webhooks, and SCIM provisioning.
• Background in Spend management, AP automation, or ERP systems (SAP, NetSuite, Workday).
• Experience in a scale-up or post-acquisition environment.
• Proficiency in additional European languages (French, Spanish, Dutch).

Culture & Benefits

• Competitive compensation package including company equity.
• Flexible compensation plan to diversify and increase net salary.
• Generous vacation policy and mental health support tools.
• Private healthcare or gym allowance depending on location.
• Work from anywhere allowance of 20 working days per year.
• 16 paid hours per year for volunteering.

Hiring process

• 30-minute introduction call with a Talent Acquisition Partner.
• 30-minute hiring manager interview focusing on motivation and experience.
• 60-minute take-home assignment followed by a discussion with the hiring team.
• 30-minute values conversation to assess cultural alignment.