Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as a strategic technical advisor for enterprise customers to ensure successful adoption and integration of the platform with an accent on identity systems, APIs, and governance. Focus on reducing technical risk, accelerating adoption, and guiding customers through complex architectural implementations.

Location: Must be based in London, UK (Hybrid role)

Company

Figma is a collaborative design platform that empowers teams to streamline workflows and bring ideas to life from anywhere in the world.

What you will do

• Serve as a strategic technical advisor for enterprise customers to scale platform usage.
• Lead technical engagements to assess environments, identify risks, and provide prescriptive guidance.
• Guide customers through enterprise API usage, system integrations, and governance frameworks.
• Partner with developer teams to improve design-to-code workflows and extensibility initiatives.
• Deliver technical workshops and training sessions for sophisticated platform features.
• Collaborate cross-functionally to surface technical insights that support account growth.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or enterprise customer success.
• Solid understanding of enterprise systems, APIs, integrations, and identity management frameworks.
• Experience advising on or implementing AI-powered solutions in enterprise environments.
• Consultative mentality with the ability to engage both technical and non-technical stakeholders.
• Must be based in London and able to work from the local hub.
• English proficiency: C1+ required for clear communication with stakeholders.

Nice to have

• Familiarity with Figma or other design and developer collaboration tools.
• Experience authoring structured AI guideline files or instruction sets for AI agents.
• Background in frontend development or design-to-code workflows.
• Proven track record of delivering technical workshops or enablement services.

Culture & Benefits

• Commitment to equal opportunity and inclusive hiring practices.
• Supportive environment that values curiosity and continuous learning.
• Reasonable accommodations provided for individuals with disabilities.
• Collaborative culture focused on professional development and growth.