Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing the ongoing technical relationship and strategy for enterprise customers with an accent on product adoption, technical instrumentation, and solution architecture. Focus on driving value, retention, and technical maturity for complex, high-scale client environments.

Location: London (Hybrid)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered experiences across all touchpoints.

What you will do

• Own the ongoing technical relationship for a portfolio of enterprise and strategic accounts.
• Partner with Customer Success teams to drive technical adoption, value realization, and product maturity.
• Guide customers through instrumentation of the platform across their technical stack.
• Conduct discovery sessions and recommend solutions tailored to unique customer architectures.
• Deliver enablement and education to customer product and engineering teams.
• Create technical documentation and architectural diagrams to support governance and best practices.

Requirements

• 3-5 years of client-facing experience in TAM, Implementation, Technical Support, or Solutions Architecture.
• 3+ years of technical experience managing complex environments in SaaS, Mobile, or API-based products.
• Strong ability to translate complex technical concepts for non-technical stakeholders.
• Proven track record of managing multiple competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Culture & Benefits

• Competitive compensation package including equity and stock purchase plans.
• Comprehensive medical, dental, and vision benefit plans.
• Flexible paid time off and parental leave policies.
• Professional development support with learning stipends and career pathing.
• Collaborative, transparent culture with a focus on work-life harmony.
• Curated in-office experience designed to foster community and innovation.