Technical Account Manager (Cloud Security)

TL;DR

Technical Account Manager (Cloud Security): Driving customer adoption and strategic success for a cloud security platform with an accent on technical guidance, deployment optimization, and stakeholder management. Focus on bridging the gap between customer needs and internal product/engineering teams to ensure high retention and platform value.

Location: Must be based in London or remote in the United Kingdom

Company

hirify.global is a rapidly growing cloud security startup that connects code, cloud, and runtime to secure applications in the AI era.

What you will do

• Provide expert guidance on deployment, operational best practices, and establishing a Center of Excellence.
• Serve as the primary technical liaison for customer escalations and product feedback.
• Develop and execute Success Plans to achieve critical customer goals and KPIs.
• Facilitate workshops to help customers unlock the full value of the platform.
• Collaborate with Sales and Renewal teams to secure contract renewals and identify expansion opportunities.
• Advocate for customer needs across Product, Engineering, and Support departments.

Requirements

• Must have the legal right to work in the United Kingdom without visa sponsorship.
• 3+ years of experience in technical customer-facing roles such as TAM, Professional Services, or Solutions Engineering.
• Strong understanding of cloud services, architectures, and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Proven track record of building relationships with enterprise clients and driving success.
• Excellent communication skills with the ability to engage stakeholders from practitioners to C-level.

Culture & Benefits

• Opportunity to work at one of the fastest-growing software companies globally.
• Collaborative environment that values world-class talent and creative thinking.
• Exposure to cutting-edge AI-powered security technology.
• Focus on professional growth and making a significant impact on customer infrastructure.