Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a portfolio of existing Belgian clients with an accent on consultative sales and platform adoption. Focus on driving account growth, deepening stakeholder relationships, and integrating multi-channel communication and AI-powered engagement solutions.

Location: Must be based in Mechelen, Belgium (On-site role)

Company

A global provider of an AI-powered Customer Engagement Platform that connects conversations, customer data, and payments.

What you will do

• Take ownership of a portfolio of existing Belgian clients and identify upsell and cross-sell opportunities.
• Deepen stakeholder relationships up to C-level to ensure maximum platform value.
• Support clients across diverse industries including E-Commerce, Tech, Logistics, and Finance.
• Serve as a trusted advisor by proactively resolving challenges and connecting clients to internal solutions.
• Improve client processes using AI, automation, and smart tooling like Claude Cowork.
• Contribute to the development of the Belgian client base and commercial strategy.

Requirements

• Must hold a permanent work and residence permit for Belgium.
• Full professional fluency in Dutch, French, and English.
• Bachelor's or master's degree in Business, Sales, IT, or a related field.
• Roughly 3 to 4 years of relevant commercial or account management experience.
• Strong communication and presentation skills with a client-first mindset.
• Must be willing to work on-site in Mechelen.

Nice to have

• Experience in CPaaS, SaaS, Tech, or AI industries.

Culture & Benefits

• Participation in a Sales Incentive Plan with performance bonuses.
• Company car with fuel coverage.
• Comprehensive group and hospitalization insurance.
• 26 vacation days and meal vouchers.
• Employee Share Purchase Program.
• Access to CM Academy, Udemy courses, and professional development programs.
• Active vitality program including workshops, yoga, and sports events.

Hiring process

• Initial recruitment call.
• Office visit and team meeting.
• Interview with the founder or COO.
• Offer stage.