Customer Success Manager (Enterprise AI)

TL;DR

Customer Success Manager (Enterprise AI): Driving growth, adoption, and retention for Fortune 500 companies with an accent on AI-powered workflows and outcome-based renewals. Focus on building customer success foundations, leading AI workshops, and translating demonstrated value into predictable revenue.

Location: Hybrid (San Francisco, CA or New York, NY). Must be in-office on Mondays, Tuesdays, and Thursdays.

Salary: $180,000–$240,000 (Total on target earnings for SF)

Company

hirify.global is a collaborative AI workspace that integrates knowledge, projects, and AI tools into a single platform for teams and individuals.

What you will do

• Manage a book of named Enterprise accounts to drive AI adoption, value delivery, and renewals.
• Lead AI workshops to build and deploy workflows that solve specific business problems for customers.
• Identify and qualify expansion opportunities within existing accounts to drive predictable revenue.
• Partner with Account Executives on growth strategy while owning customer activation and renewal readiness.
• Develop customer success plans and playbooks to help clients achieve desired business objectives.
• Collaborate with product teams to share customer insights and influence the future product roadmap.

Requirements

• 7+ years of experience in Customer Success or Account Management.
• Proven track record of managing the end-to-end customer journey from adoption to renewal.
• Strong discovery skills to uncover customer challenges and connect them to tailored solutions.
• Ability to implement AI workflows and articulate their value to senior executive audiences.
• Experience navigating ambiguity within fast-paced, foundational teams.
• Must be based in San Francisco or New York to support the hybrid office model.

Nice to have

• Power user of hirify.global.
• Experience with technical products and various commercial models (seats, usage).
• Previous experience as an early hire at a fast-growing startup.

Culture & Benefits

• Collaborative environment focusing on craft, humanity, and high standards of execution.
• Highly competitive cash compensation, equity, and comprehensive benefits.
• Hybrid work arrangement with designated Anchor Days for in-person collaboration.
• Inclusive workplace committed to diversity and equal opportunity.