Commercial Customer Success Manager (AI)

TL;DR

Commercial Customer Success Manager (AI): Managing the full post-sale lifecycle for commercial customers of an AI-powered search platform with an accent on onboarding, adoption, and expansion. Focus on driving fast time-to-value, monitoring account health, and translating customer insights into product improvements.

Location: Remote within the United States. Preferred locations: New York City, Austin, or San Francisco.

Compensation: $155k - $185k OTE

Company

hirify.global is a Nasdaq-listed cloud computing company creating tools and resources to serve the global AI economy.

What you will do

• Manage a portfolio of commercial accounts across the full lifecycle: onboarding, adoption, renewal, and expansion.
• Drive fast time-to-value by guiding customers through integration setup and best practices.
• Monitor account health, usage signals, and engagement metrics to surface risk and growth opportunities.
• Execute renewal cycles and identify upsell and cross-sell opportunities.
• Develop scalable success resources, guides, and reference implementations for the commercial segment.
• Partner with Sales, GTM Engineering, and Product teams to ensure a seamless customer journey.

Requirements

• 2–4 years in a customer-facing role (CSM, Account Manager, or Implementation Specialist), preferably in B2B SaaS.
• Experience managing a high-volume book of business with a track record of retention and expansion.
• Ability to navigate technical conversations with developer users and business stakeholders.
• Proficiency with CRM and CS tooling such as HubSpot, Salesforce, or Gainsight.
• Must be based in the United States.

Nice to have

• Familiarity with AI/LLM orchestration frameworks (e.g., LangChain).

Culture & Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan with up to 4% company match and immediate vesting.
• Generous parental leave: 20 weeks for primary and 12 weeks for secondary caregivers.
• Remote work reimbursement up to $85/month for mobile and internet.
• Company-paid short-term, long-term, and life insurance.