Manager, Account Management (SaaS)

TL;DR

Manager, Account Management (SaaS): Leading and developing a team of Account Managers to drive retention, expansion, and long-term growth within a high-growth SaaS environment with an accent on commercial leadership and strategic account planning. Focus on coaching high-performance teams, managing complex negotiations at the C-level, and ensuring measurable ROI for international clients.

Location: London

Company

hirify.global is a leading provider of European B2B data and sales intelligence, helping revenue teams eliminate guesswork from prospecting.

What you will do

• Lead, coach, and mentor a team of Account Managers to ensure commercial accountability and high-impact customer engagement.
• Drive renewal excellence, proactive risk mitigation, and structured expansion planning across the international account base.
• Act as a senior commercial escalation point for complex negotiations and high-value engagements with C-level and VP-level stakeholders.
• Maintain accurate forecasting and ensure robust account planning frameworks are executed within Salesforce and the broader tech stack.
• Spearhead operational improvements and resource planning to enable scalability and performance consistency.
• Collaborate cross-functionally with Sales, Product, RevOps, and Marketing to maximize commercial outcomes and customer journey quality.

Requirements

• Proven experience leading and developing Account Managers or similar post-sale commercial roles in a SaaS environment.
• Deep expertise in retention, expansion, and value drivers within subscription-based business models.
• Strong analytical skills with experience in forecasting, planning, and data-driven decision-making.
• Executive presence with the ability to influence and engage C-level and VP stakeholders.
• Resilient and adaptable mindset suitable for a fast-paced, high-growth scale-up environment.
• Excellent communication skills with a focus on persuasion, negotiation, and cross-functional partnership.

Culture & Benefits

• Inclusive and diverse community that supports, challenges, and inspires team members.
• Commitment to fostering a supportive workplace where every individual feels valued and empowered.
• Focus on measurable impact and continuous professional development.
• Collaborative environment guided by values of ownership, customer understanding, and celebrating impact.