Account Manager (SaaS)

TL;DR

Account Manager (SaaS/Retail): Managing and growing a portfolio of international retail and e-commerce customers with an accent on strategic relationship management and commercial growth. Focus on driving upsell, cross-sell, and retention initiatives while maximizing platform value for C-level stakeholders.

Location: Hybrid (London, Amsterdam, or Stockholm). Work format: 4 days from the office and 1 day from home.

Company

hirify.global is an Agentic Customer Experience Suite for retail that combines CRM, loyalty, and retail-trained AI to optimize shopper intent across 100 markets.

What you will do

• Manage and grow a portfolio of international retail and e-commerce customers across the full product offering.
• Build and maintain long-term relationships with C-level stakeholders.
• Drive upsell, cross-sell, and retention initiatives to ensure customer growth.
• Lead strategy workshops, commercial discussions, and contract negotiations.
• Collaborate with Product teams by sharing customer insights and feedback to improve the platform.
• Manage renewal processes and multiple customer dialogues simultaneously.

Requirements

• Experience in SaaS, retail, e-commerce, CRM, or customer experience industries.
• Background in Account Management, Sales, Customer Success, or similar commercial roles.
• Must be based in or able to work from London, Amsterdam, or Stockholm.
• Professional fluency in English is required.
• Strong time management, prioritization skills, and ability to manage complex stakeholder relationships.

Nice to have

• Fluency in Swedish and/or Dutch.
• Experience with Salesforce, Gong, and Power BI.

Culture & Benefits

• Collaborative and international team environment with a focus on shared growth.
• Wellness allowance and personal development opportunities.
• Company summits and regular team activities.
• Flexible hybrid work model (4 days office / 1 day home).

Hiring process

• Background check conducted on the final candidate.