Field Operations Manager

TL;DR

Field Operations Manager (Logistics): Leading daily onsite transit operations to ensure reliable, safe, and accessible transportation services with an accent on fleet management, driver support, and real-time problem solving. Focus on bridging the gap between city partners and internal teams while using data to drive operational efficiency and rider experience improvements.

Location: Must be based in the Madison, WI area and able to work onsite 4-5 days per week.

Salary: $65,000 - $75,000 per year.

Company

hirify.global is a global transportation technology provider that builds the digital backbone for public transit networks to improve access to essential services.

What you will do

• Manage daily onsite operations to ensure safe, reliable, and accessible transit service.
• Make real-time decisions regarding fleet, driver supply, and compliance to maintain service quality.
• Build and maintain strong relationships with drivers, addressing concerns and ensuring they are equipped for success.
• Analyze rider and community feedback to implement actionable operational improvements.
• Utilize data and technology to diagnose performance issues and enhance service efficiency.
• Serve as the primary operational bridge between city partners, drivers, and internal teams.

Requirements

• Must be based in the Madison, WI area.
• Must be able to work onsite 4-5 days per week.
• Proven experience in operations, people management, logistics, or process-oriented roles.
• Strong relationship-building skills with the ability to communicate effectively with diverse stakeholders.
• Hands-on, proactive approach to problem-solving in a field environment.
• Mission-driven mindset focused on improving public mobility and community access.

Culture & Benefits

• Comprehensive benefits package including free medical plans.
• 401K matching program.
• Opportunity to work on cutting-edge public mobility technology.
• Collaborative environment focused on community impact and operational excellence.