Executive Briefing Center Operations & Guest Experience Specialist

TL;DR

Executive Briefing Center Operations & Guest Experience Specialist (Cybersecurity): Managing the operational backbone and hospitality experience for the Barcelona Executive Briefing Center with an accent on logistics, vendor coordination, and stakeholder communication. Focus on ensuring seamless onsite execution, maintaining premium center standards, and driving continuous operational improvements for high-touch customer briefings.

Location: Must be based in or near Barcelona, Spain, as this role requires regular on-site attendance at the EBC.

Company

CrowdStrike is a global leader in cybersecurity, providing an AI-native platform to stop breaches and protect modern organizations.

What you will do

• Own the operational execution plan for in-person briefings, ensuring logistics, hospitality, and room readiness.
• Serve as the central hub between internal teams like Sales, Facilities, AV/IT, and external vendors.
• Manage day-of operational readiness, including catering, gifting, and center environment maintenance.
• Coordinate external vendors and hospitality services, ensuring quality control and budget tracking.
• Maintain accurate operational data in briefing management systems and internal communication channels.
• Identify operational gaps and propose process improvements to enhance the guest experience.

Requirements

• 4–6+ years of experience in executive hospitality, event operations, or high-touch service environments.
• Must be based in Barcelona and able to work onsite regularly.
• Strong project coordination skills with the ability to manage multiple stakeholders and timelines.
• Excellent written and verbal communication skills with executive presence.
• Proven ability to manage vendors, budgets, and quality control.
• Calm under pressure and solutions-oriented in a fast-paced environment.

Nice to have

• Experience with briefing management systems or Salesforce.
• Proficiency with event tools, Google Workspace, and Slack.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Vibrant office culture with world-class amenities.