VP, Customer Success (Fintech)

TL;DR

VP, Customer Success (Fintech): Leading the global Customer Success organization to increase software value realization, retention, and expansion for banking and strategic enterprise customers with an accent on data-driven execution and technical credibility. Focus on scaling regional CS leadership, optimizing the enterprise customer lifecycle, and leveraging AI to drive NDR and customer health.

Location: Must be based in the US (New York/East Coast strongly preferred); exceptional US-remote candidates considered

Salary: $250,000 – $300,000 base

Company

hirify.global provides a secure platform and network for companies to work with digital assets, trusted by major financial institutions, banks, and Web3 companies.

What you will do

• Lead the worldwide CS organization, managing CSMs and regional leaders across AMER, EMEA, and APAC.
• Increase renewal rates and reduce churn while driving adoption and new business growth (NDR).
• Oversee the end-to-end enterprise customer lifecycle for banking, payments, and strategic accounts.
• Partner with Sales using MEDDPICC to identify and qualify upsell and expansion opportunities.
• Establish a customer feedback loop to provide critical insights to Product and Engineering teams.
• Implement AI and automation tools to scale operations and sharpen health-scoring and forecasting.

Requirements

• 10+ years in B2B technology with 6+ years leading customer-facing organizations at scale.
• Experience managing CS for SaaS businesses with revenues exceeding $100MM.
• Proven track record with strategic accounts in banking, payments, or regulated financial industries.
• Technical fluency in blockchain, digital assets, infrastructure, and security.
• Strong analytical mindset with competence in using AI tools to drive strategy and execution.
• Must be based in the US; ability to travel up to 30%.

Nice to have

• Professional services background.
• MBA degree.

Culture & Benefits

• Competitive base salary with target bonuses and equity grants.
• Generous corporate benefits package.
• Opportunity to work on transformational technology in the digital asset space.
• Data-led, high-accountability work environment.