Client Services Manager I-Clinical (Remote) (Clinical)

Location: Remote within the United States. Work from home in a designated area with a reliable internet connection of at least 50 Mbps download and 10 Mbps upload. Client availability is required Monday through Friday, 8 A.M. to 5 P.M. PST; occasional regional and national travel may be required.

Salary: $48,000–$55,000 annual full-time salary

Company

hirify.global provides services and programs for managed healthcare plans and their members.

What you will do

• Serve as the primary contact and client advocate for assigned healthcare accounts.
• Support existing client relationships and lead implementations of low- to medium-complexity programs.
• Coordinate status reports, implementation work plans, performance standard meetings, and operational trainings.
• Track client interactions, issues, meeting minutes, action items, and implementation documentation.
• Work with executives, internal teams, subject matter experts, and support staff to resolve issues and manage expectations.
• Provide administrative and backup support for other Client Services Managers and departmental projects.

Requirements

• Bachelor’s degree in a related field or equivalent experience; high school diploma required for equivalent-experience candidates.
• At least two years of experience in client, account, or project management with high-level customer support experience.
• Proficiency in Microsoft Office, database management, and spreadsheet creation and maintenance.
• Strong communication, listening, organization, prioritization, multitasking, problem-solving, and confidentiality skills.
• Ability to work from home with the required internet connection and participate in video meetings.

Nice to have

• Experience servicing managed healthcare plans, including HMO, PPO, and POS plans.

Culture & Benefits

• Remote training and work-from-home environment with company-provided technology equipment.
• Regular interaction with internal and external clients, executives, and cross-functional teams.
• Opportunity to develop skills toward progression to Client Services Manager II.
• Equal opportunity and affirmative action employment practices.