Customer Success Manager (Healthcare SaaS)

Location: On-site in McKinney, Texas, United States

Salary: $70,000 base plus on-target earnings

Company

Aloha is a healthcare SaaS company using automation and AI-driven technology to improve patient engagement and replace outdated provider workflows.

What you will do

• Manage a dedicated portfolio of customer accounts and serve as a trusted advisor throughout the customer journey.
• Lead customer onboarding, product launches, workflow optimization, and adoption initiatives.
• Monitor customer health, identify adoption opportunities, and support account expansion.
• Identify retention risks, address customer concerns, and reduce churn.
• Collaborate with Technical Success, Support, Product, and Sales to resolve challenges and advocate for customers.

Requirements

• Ability to thrive in a fast-paced, team-based environment.
• Experience with relationship building and strategic thinking.
• Executive presence and polished communication, listening, and presentation skills.
• Self-motivated, enthusiastic, and growth-minded approach.
• Availability for on-site work in McKinney, Texas.

Culture & Benefits

• Full-time position with professional growth opportunities.
• Employer-paid medical, dental, vision, and life insurance.
• Matching 401(k) contributions up to 4%.
• Flexible vacation and paid time off.
• Weekly in-house chiropractic care, four company-provided lunches per week, and a dog-friendly office.
• Company events, bonuses, recognition, and potential pay raises of up to 2.5% every six months.