Head of Business Systems & Operations (SaaS)

TL;DR

Head of Business Systems & Operations (SaaS): Shaping the systems and data architecture connecting Finance, GTM, Product, and Customer teams with an accent on Salesforce, NetSuite, and Workato integration. Focus on building a scalable foundation, embedding AI into core workflows, and ensuring high data integrity for operational efficiency.

Location: Remote (Must be based in the USA)

Salary: $130,000 - $160,000 USD

Company

hirify.global is an end-to-end global SaaS gifting and swag platform helping B2B companies create meaningful connections with prospects, customers, and employees.

What you will do

• Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, and the BI layer.
• Lead the transition of systems ownership into Business Operations and establish a governance framework and roadmap.
• Establish an AI governance framework to embed AI into core workflows, forecasting, and operational automation.
• Define and enforce master data management and integration standards across all systems.
• Partner with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions.
• Build and develop a high-performing team of systems and operations specialists.

Requirements

• Must be based in the United States
• 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with 3+ years leading a team.
• Deep expertise across Salesforce and NetSuite, including designing the integration layer between them.
• Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
• Proven ability to design and operate a closed-loop architecture (quote-to-cash, lead-to-revenue).
• Demonstrably hands-on within the last 12 months with system configuration, automation, and data modeling.

Nice to have

• Experience in a PE-backed, high-growth SaaS environment.
• Familiarity with multi-stream revenue models and revenue recognition complexity.
• Experience embedding AI/ML or agentic automation into operational workflows.
• NetSuite and/or Salesforce certifications.

Culture & Benefits

• Competitive salary with generous stock options.
• 401(k) with employer match.
• Comprehensive medical, dental, and vision insurance, including mental health support.
• Flexible PTO that increases with tenure.
• Collaborative and innovative team culture.