Solutions Engineer (AI)

TL;DR

Solutions Engineer (AI): Leading end-to-end technical implementation and integration of CX and AI platforms for enterprise clients with an accent on AI-powered workflows and systems integration. Focus on designing agentic automations, translating business needs into technical specifications, and optimizing operational outcomes.

Location: Remote (US - Alabama)

Company

hirify.global specializes in CX, AI, and workflow technology, helping global companies turn platform capabilities into operational outcomes.

What you will do

• Lead client engagements from discovery through delivery, owning the technical implementation and the client relationship.
• Design and build solutions across the partner ecosystem including Zendesk, Zoom CX, and Workato.
• Build and deploy AI-powered workflows and agentic automations to reduce manual effort and improve operations.
• Translate client needs into technical specifications and create comprehensive implementation guides and workflow diagrams.
• Manage system issues and escalations by identifying and solving root causes.
• Collaborate with Architects on complex designs and provide technical support for pre-sales conversations.

Requirements

• 3–5 years of experience implementing and administering SaaS platforms in client-facing roles.
• Hands-on experience with CX platforms (Zendesk, Zoom Contact Center or similar) and automation tools (Workato, Zapier, Make or similar).
• Working knowledge of APIs, JSON, and systems integration.
• Proven experience building and deploying AI-powered workflows.
• Strong communication skills for running technical sessions and explaining complex solutions to non-technical audiences.
• Must be based in the US (AL Remote)

Culture & Benefits

• Work at the leading edge of CX and agentic AI technology.
• Environment emphasizing personal accountability, high EQ, and a "MacGyver instinct" for problem-solving.
• Ownership-driven role where you write the playbook rather than just following it.
• Inclusive workplace as an Equal Opportunity Employer.