Principal PS Consultant (AI)

TL;DR

Principal PS Consultant (AI): Partnering with enterprise customers to design and deliver AI-powered contact centre and experience orchestration solutions using hirify.global Cloud with an accent on technical architecture and strategic alignment. Focus on leading complex deployments, integrating AI technologies, and driving successful business outcomes for global organizations.

Location: Must be based in Germany

Company

hirify.global is a global leader in AI-powered experience orchestration, helping over 8,000 organizations connect people, systems, and data to deliver personalized customer service.

What you will do

• Serve as the lead technical architect for complex hirify.global Cloud projects for strategic enterprise customers.
• Configure, integrate, and deploy cloud solutions according to professional services standards.
• Collaborate with project managers to define scope, deliverables, and timelines.
• Provide technical mentorship and training to internal teams and customers.
• Identify and resolve engagement-related challenges and escalate issues when necessary.
• Recommend process improvements to enhance delivery quality and efficiency.

Requirements

• Bachelor’s degree in Computer Science or equivalent technical experience.
• 8+ years of professional consulting experience, including 3+ years with CX, CRM, or AI orchestration platforms.
• Advanced understanding of modern cloud concepts and architectures (AWS preferred).
• Fluent in German and English (written and spoken).
• Ability to communicate complex technical concepts effectively.
• Experience with diagramming tools like LucidChart or Microsoft Visio.

Nice to have

• Experience implementing AI-powered solutions such as Voicebots, chatbots, or Agentic AI.
• Hands-on experience with application development using APIs, JSON, and JavaScript.
• Understanding of DevOps principles and CI/CD pipelines.

Culture & Benefits

• Flexible-first culture designed to support work-life balance.
• Growth opportunities through mentorship, learning programs, and education support.
• Paid volunteer time and well-being resources.
• Global recognition as a Great Place to Work certified organization.
• Occasional travel (approx. 25%) for international engagements.

Hiring process

• Application review by the talent acquisition and hiring team.
• Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (maximum five interviews).