Collections Specialist (Finance)

TL;DR

Collections Specialist (Finance): Managing revenue collection from B2B customers and resolving billing disputes for a fiber-optic network provider with an accent on relationship management and account reconciliation. Focus on reducing past due accounts, analyzing contractual agreements, and optimizing collection reports.

Location: Works From Home, Charlotte, NC (Must be based in the US)

Company

hirify.global is a telecommunications company focused on accelerating the upgrade of copper to fiber optic technologies to provide reliable internet service in rural markets across the Midwest and South.

What you will do

• Handle inbound calls from business customers for collections, payment arrangements, and billing inquiries.
• Collect and manage past due accounts for moderate to large-sized business customers.
• Prepare monthly collection reports and provide recommendations on credit memos and write-off activities.
• Collaborate with sales, customer service, billing operations, and AR teams to reconcile accounts.
• Review and interpret contractual agreements governing customer servicing relationships.

Requirements

• 3+ years of experience in B2B collections.
• Strong interpersonal and communication skills for effective interaction at all organizational levels.
• Ability to learn and utilize complex computer systems and processes quickly.
• High level of integrity and adherence to ethical standards.
• Must be eligible to work in the US.

Nice to have

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Experience in the telecommunications industry.

Culture & Benefits

• Comprehensive medical, dental, vision, and life insurance.
• 401K plan with company match.
• Employee assistance program and various voluntary benefits.
• Commitment to inclusion, diversity, and a "Being Real" authentic culture.
• Flexible work environment supporting remote and hybrid arrangements.