Customer Service Advisor

TL;DR

Customer Service Advisor (Energy): Providing end-to-end support for energy customers with an accent on resolving billing queries, meter issues, and complex account problems. Focus on delivering empathetic, high-quality service without scripts and contributing to a greener future.

Location: Must be based in London (On-site)

Company

A fast-growing energy company dedicated to fighting climate change through greener energy solutions and exceptional customer service.

What you will do

• Simplify complex energy information, bills, and tariffs for customers.
• Resolve billing queries and meter issues from start to finish.
• Handle customer complaints with empathy and efficiency.
• Engage in real, script-free conversations to deliver effective solutions.
• Provide support to vulnerable customers with patience and care.
• Advise customers on greener energy choices and sustainable practices.

Requirements

• Must be based in London and able to work on-site.
• Passion for delivering excellent customer service.
• Ability to stay calm and solution-oriented under pressure.
• Strong problem-solving skills and a proactive mindset.
• Genuine care for the planet and interest in the energy sector.
• Excellent communication skills and empathy for diverse customer needs.

Culture & Benefits

• Collaborative team environment without egos.
• Opportunity to make a tangible impact on climate change.
• Supportive culture focused on learning and professional growth.
• Fast-paced, dynamic work environment.