Customer Service Advisor - Energy (London)

Location: Central London, Oxford Circus, United Kingdom; on-site

Salary: Starting from £28,900 per year

Company

hirify.global provides energy services focused on improving the customer experience and supporting a greener energy system.

What you will do

• Help customers understand their energy bills, meters, and tariffs.
• Resolve billing queries, meter issues, and complex energy problems.
• Handle customer queries and complaints from start to finish without unnecessary transfers.
• Listen to customers, understand their needs, and provide practical solutions without relying on scripts.
• Support customers facing financial difficulty or vulnerable circumstances.
• Advise customers on greener energy choices and provide empathetic service.

Requirements

• Previous experience or strong interest in delivering excellent customer service.
• Ability to ask questions, learn quickly, and adapt to change.
• Ability to identify problems, find solutions, and remain calm during challenging conversations.
• Empathy, patience, and care when supporting vulnerable customers.
• Availability for full-time work, Monday to Friday, 9:00am–5:30pm.
• Available to start immediately and work on-site in Central London.

Nice to have

• Passion for climate action and a greener future.
• Interest in energy services and helping customers make greener choices.

Culture & Benefits

• Collaborative environment with supportive colleagues and no-script customer conversations.
• EV salary sacrifice scheme.
• Cycle-to-work scheme.
• Share options.
• Weekly Family Dinner catch-ups and stocked kitchens.
• Interview accommodations can be arranged where needed.

Hiring process

• First-stage interview or recorded responses to preset questions.
• Preparation call with the Talent Team.
• Discovery Day with group exercises, role plays, and one-to-one interviews.
• The process usually takes up to four weeks.