Specialist, Customer Support

Location: Hybrid onsite presence required in the Dallas, TX, US office

Base pay: $47,800–$57,300 per year, plus eligible bonus

Company

Bluebeam develops software solutions that improve efficiency, connectivity, and safety across the construction, design, and architecture industries, as part of hirify.global.

What you will do

• Respond to customer orders, product questions, and account inquiries through approximately equal volumes of phone and email communication.
• Guide customers toward suitable products or licensing models and route inquiries to the appropriate internal teams.
• Create and review quotes, process credit card purchases, and fulfill orders accurately.
• Review purchase orders for compliance with sales and pricing policies and verify required documentation and approvals.
• Collaborate with internal departments on unique account, legal, financial, and purchasing needs.
• Handle escalations, manage a variable workload within a 24-hour response target, and contribute to workflow and process improvements.

Requirements

• At least one year of experience in customer service, administration, or billing.
• Strong verbal and written communication, listening, and reading skills.
• Customer service mindset with the ability to manage priorities, switch between tasks, and maintain quality.
• Comfort with numbers, identifying discrepancies, and recognizing red flags in account or purchasing information.
• Professional maturity, flexibility, self-management, and willingness to support escalated or challenging cases.
• Ability to work in a hybrid onsite arrangement from the Dallas, TX office.

Culture & Benefits

• People-focused and entrepreneurial culture backed by a stable global corporate entity.
• Fully vested 401(k) from the first day of employment.
• Generous paid time off, including sick, mental health, and volunteer days.
• Employee-covered health and welfare benefits and work-life balance support.
• Unlimited access to BetterUp Care and LinkedIn Learning.
• Up to $5,000 in annual education reimbursement after one year of tenure.