Customer Service Representative

Location: Leeds, United Kingdom; flexible hybrid working

Company

Global high-service distributor of technology products, services, and solutions for electronic system design, maintenance, and repair.

What you will do

• Act as the first point of contact for customers across multiple countries and regions.
• Manage enquiries and communications by phone, email, and other channels.
• Process and track orders, expedite critical orders, and communicate updates.
• Support stock availability queries, returns, invoicing, and discrepancy resolution.
• Investigate and resolve customer issues and complaints while maintaining accurate CRM and internal records.
• Collaborate with international stakeholders and contribute to reporting and customer service process improvements.

Requirements

• Previous experience in customer service, customer support, or another customer-facing role.
• Experience using CRM systems and maintaining accurate records.
• Strong written and verbal communication, problem-solving, and organisational skills.
• Ability to manage multiple priorities, work under pressure, and collaborate effectively.
• Good IT skills, including Microsoft Office and business systems.
• High School Diploma, GCSEs, or equivalent qualification.

Nice to have

• Experience working with international customers, colleagues, or stakeholders.
• Experience in distribution, supply chain, manufacturing, or technology-related environments.
• Additional language skills.

Culture & Benefits

• Collaborative, inclusive, and supportive team environment.
• Open-door management policy and opportunities for career development.
• Pension scheme with matching contributions of up to 8%.
• Medical scheme, 25 days of holiday plus bank holidays, and the option to buy additional holiday.
• Free onsite parking, onsite gym, cycle-to-work scheme, reward schemes, and flexible hybrid working.