Customer Service Advisor - Energy (Manchester)

Location: Central Manchester, United Kingdom. The role is on-site, with the possibility of working from home two days per week after training and once performance requirements are met.

Salary: £26,600 per year

Company

hirify.global provides energy services focused on improving the customer experience and supporting a greener energy system.

What you will do

• Help customers understand their energy bills, meters, and tariffs.
• Resolve billing queries, meter issues, and complex energy-related problems.
• Handle customer queries and complaints from start to finish.
• Have empathetic conversations and provide clear, practical solutions without relying on scripts.
• Support customers in vulnerable situations and advise on greener energy choices.

Requirements

• Strong customer service orientation and a genuine interest in helping people.
• Ability to ask questions, learn quickly, and adapt to change in a fast-paced environment.
• Ability to identify problems, find solutions, and remain calm during challenging conversations.
• Empathy, patience, and care when supporting customers who may be struggling with their energy bills.
• Availability to work on-site in Central Manchester, with home working available only after training and satisfactory performance.

Culture & Benefits

• Collaborative, supportive, and non-hierarchical working environment.
• Hybrid option of two work-from-home days after training and successful performance.
• Electric vehicle salary sacrifice scheme and cycle-to-work scheme.
• Share options, stocked kitchens, and weekly family dinner catch-ups.
• Interview accommodations can be arranged where needed.

Hiring process

• First-stage interview, either with a team member or through recorded responses.
• Preparation call with the Talent Team followed by a Discovery Day with group exercises, role plays, and interviews.
• Final interview at the office with two leadership team members.