Customer Service Advisor (Energy)

TL;DR

Customer Service Advisor (Energy): Providing end-to-end support for energy customers with an accent on resolving complex billing, meter, and tariff queries. Focus on delivering empathetic, jargon-free service and solving problems efficiently to ensure a positive customer experience.

Location: Must be based in or able to commute to Central Manchester. Hybrid working is available after training (up to 2 days WFH).

Salary: £26,600

Company

A fast-growing energy technology company dedicated to making energy better for customers and the planet.

What you will do

• Simplify complex energy information, including bills, meters, and tariffs for customers.
• Resolve diverse customer queries, from billing issues to meter problems, from start to finish.
• Handle complaints and complex issues with empathy and efficiency.
• Engage in real, script-free conversations to understand and solve customer needs.
• Provide support to vulnerable customers with patience and care.
• Contribute to a greener future by advising customers on sustainable energy choices.

Requirements

• Must be based in or able to commute to Central Manchester.
• Passion for delivering exceptional customer service.
• Ability to thrive in a fast-paced, changing environment.
• Strong problem-solving skills and ability to think on your feet.
• Empathy and patience when dealing with challenging situations.
• Commitment to teamwork and supporting colleagues.

Culture & Benefits

• Hybrid working model (up to 2 days WFH after training).
• EV salary sacrifice scheme.
• Cycle-to-work scheme.
• Share options.
• Fully stocked kitchens with snacks.
• Weekly team family dinners.

Hiring process

• First Stage Interview (live or recorded).
• Prep call with the Talent Team.
• Discovery Day (group exercises, role plays, and interviews).
• Final Interview at the office with leadership.