Customer Care Centre Advisor - Afternoon Weekends (Remote)

Location: Remote within the United Kingdom, with initial weekday training at the Hucknall offices. Weekend schedule: Saturday–Sunday, 12:00–20:00, 15 hours per week.

Company

hirify.global provides elevator and mobility solutions with customer care and field service operations.

What you will do

• Provide customer support by phone and email and handle service enquiries and requests.
• Coordinate and log service activities using internal systems.
• Support engineers and operational teams with administrative tasks.
• Maintain customer, service, contract, documentation, report, and record data.
• Raise and process purchase orders and invoices.
• Monitor shared inboxes, communicate service updates, and contribute to continuous improvement.

Requirements

• GCSEs or equivalent in Maths and English.
• Previous experience in administration, customer service, service coordination, or a similar role.
• Strong proficiency in Microsoft Office, particularly Excel, with experience using databases and internal systems.
• Excellent verbal and written communication, customer service, organisation, and document management skills.
• Strong attention to detail, analytical and problem-solving abilities, and effective workload prioritisation.
• Reliable, self-motivated, adaptable, and able to work effectively with colleagues and stakeholders.

Nice to have

• Advanced Excel skills.
• Experience with project management or scheduling software such as Microsoft Project.
• Experience in service, operations, contact centre, or engineering support environments.

Culture & Benefits

• 34 days of holiday, including bank holidays.
• Company pension scheme and health cash plan.
• Life assurance at four times annual salary.
• Health and wellbeing apps, subsidised gym membership, and employee assistance programme.
• Enhanced maternity and paternity provision and salary sacrifice benefits, including Electric Cars and Cycle2Work.
• Long-service awards and a refer-a-friend scheme.