14 дней назад
Customer Care Centre Advisor - Weekday Mornings
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care Centre Advisor - Weekday Mornings (Customer Service/Administration): Coordinating customer service activities, enquiries, records, invoices, and support for field engineers from an office-based UK role with an accent on accurate administration and responsive customer communication. Focus on managing multiple service requests, maintaining reliable documentation and database records, and supporting efficient service delivery during weekday morning shifts.
Location: Office-based in Hucknall, England, United Kingdom. Monday to Friday, 6:00–14:00, 37.5 hours per week.
Company
UK Ltd is the employing organization for this customer care and service coordination role.
What you will do
- Provide customer service by phone and email and handle enquiries and service requests.
- Coordinate, log, and monitor service activities using internal systems.
- Support engineers and operational teams with administrative and service coordination tasks.
- Maintain customer, service, contract, documentation, report, and record information accurately.
- Raise and process purchase orders and invoices.
- Monitor shared inboxes, communicate service updates, and contribute to continuous improvement.
Requirements
- GCSEs or equivalent in Maths and English.
- Previous experience in administration, customer service, service coordination, or a similar role.
- Strong proficiency in Microsoft Office, particularly Excel, with experience using databases and internal systems.
- Excellent verbal and written communication, customer service, organisation, time management, and document management skills.
- Strong attention to detail, analytical and problem-solving abilities, and the ability to manage multiple priorities accurately.
- Reliable, proactive, adaptable, and able to work effectively with colleagues and a wide range of stakeholders.
Nice to have
- Advanced Excel skills.
- Experience with project management or scheduling software such as Microsoft Project.
- Experience in a service, operations, contact centre, or engineering support environment.
Culture & Benefits
- Competitive monthly salary.
- 34 days of holiday including bank holidays.
- Company pension scheme and life assurance worth four times annual salary.
- Health cash plan, wellbeing apps, subsidised gym membership, and an Employee Assistance Programme.
- Enhanced maternity and paternity provision, salary sacrifice benefits, long-service awards, and a refer-a-friend scheme.
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