Customer Care Centre Advisor (Elevator Services)

Location: Office-based in Hucknall, England, United Kingdom. Monday–Friday, 12:00–20:00, 37.5 hours per week.

Company

hirify.global provides elevator and mobility solutions and supports customers through field and operational service teams.

What you will do

• Provide customer support by phone and email and handle service enquiries and requests.
• Coordinate and log service activities using internal systems.
• Support engineers and operational teams with administrative tasks.
• Maintain customer, service, and contract information, including documentation, reports, and records.
• Raise and process purchase orders and invoices.
• Monitor shared inboxes, provide service updates, and contribute to continuous improvement.

Requirements

• GCSEs or equivalent in Maths and English.
• Previous experience in administration, customer service, service coordination, or a similar role.
• Strong proficiency in Microsoft Office, particularly Excel, and experience with databases and internal systems.
• Excellent verbal and written communication, customer service, organisational, and document management skills.
• Strong attention to detail, analytical and problem-solving abilities, and accurate process execution.
• Ability to prioritise multiple tasks, work independently, and collaborate effectively with colleagues and stakeholders.

Nice to have

• Advanced Excel skills.
• Experience with project management or scheduling software such as Microsoft Project.
• Experience in a service, operations, contact centre, or engineering support environment.

Culture & Benefits

• 34 days of holiday including bank holidays.
• Company pension scheme and life assurance worth four times annual salary.
• Health cash plan covering areas such as dental, optical, physiotherapy, and chiropody.
• Access to health and wellbeing apps, subsidised gym membership, and an Employee Assistance Programme.
• Enhanced maternity and paternity provision, salary sacrifice benefits, and long-service awards.