Tech-Savvy Paralegal (LegalTech)

TL;DR

Tech-Savvy Paralegal (LegalTech): Managing customer success and legal documentation for software escrow services with an accent on drafting legal agreements, providing technical setup support, and handling client inquiries. Focus on bridging the gap between legal requirements and technical implementation to ensure high customer satisfaction and retention.

Location: Remote

Company

hirify.global is a remote-first LegalTech startup revolutionizing software escrow for the cloud era by mitigating third-party risks in business operations.

What you will do

• Draft and review legal agreements tailored to specific client requirements.
• Manage customer requests regarding service offerings and account administration.
• Provide technical support for connecting source code management platforms.
• Guide leads through the service onboarding process via email and website chat.
• Draft inspection reports based on information provided by customers.
• Ensure all client interactions are handled quickly and accurately.

Requirements

• Proficiency in drafting legal documents is essential.
• Excellent written English communication skills are required.
• Familiarity with LegalTech concepts and modern web tools like Google Docs.
• Strong analytical thinking, organizational skills, and attention to detail.
• Ability to multitask and adapt in a fast-paced startup environment.
• Prior experience in customer success or a similar role is preferred.

Culture & Benefits

• Startup environment with significant growth opportunities.
• Passionate, supportive team that values open communication and feedback.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Regular team activities and gatherings.
• Remote-first culture with a central office in The Hague.