Paralegal With A Talent For Customer Service (LegalTech)

TL;DR

Paralegal With A Talent For Customer Service (LegalTech): Managing legal drafting and review processes for software escrow services with an accent on bridging the gap between legal precision and client satisfaction. Focus on drafting agreements, providing technical setup support, and ensuring successful customer onboarding in a SaaS environment.

Location: Remote

Company

hirify.global provides state-of-the-art software escrow solutions designed to mitigate third-party risks in business operations for the cloud era.

What you will do

• Draft and review legal language for agreements to meet specific customer requirements.
• Handle inquiries from users and leads regarding services and account management.
• Support customers with the technical setup of connections between source code management platforms.
• Guide potential leads through the service offering via email and website chat.
• Inspect customer-provided information and draft detailed reports.

Requirements

• Experience in customer success or a similar client-facing role.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Proficiency in modern web tools such as Google Docs.
• Ability to multitask and adapt in a fast-paced SaaS environment.

Culture & Benefits

• Startup mindset with significant opportunities for professional growth.
• Remote-first organizational culture.
• Regular team activities and social gatherings.
• Comprehensive onboarding process with a dedicated ramp-up period.
• Supportive environment valuing open communication and direct feedback.