Service Level Manager (Manager)

Location: 16F W City Center

Company

hirify.global operates GCash, a FinTech platform focused on creating convenient and meaningful financial solutions for Filipinos.

What you will do

• Build and maintain relationships with internal and external stakeholders, including service, account, commercial, operational capability, customer, and supplier teams.
• Negotiate, design, manage, and maintain Service Level Agreements and associated credit structures.
• Establish and manage Operational Level Agreements and Operational Service Protocols.
• Proactively manage service levels, prevent failures, and coordinate swift corrective actions.
• Run daily, weekly, and monthly service review processes effectively.
• Manage service provider performance, disputes, continual improvement, and major incident communications.

Requirements

• Experience managing service levels and performance across service providers and stakeholders.
• Ability to negotiate and maintain SLAs, OLAs, OSPs, and associated contractual structures.
• Ability to develop corrective action plans and drive continual improvement.
• Ability to work with Change Managers to assess service level requirements for new services and changes.
• Ability to communicate major incidents and service availability issues to senior management.

Culture & Benefits

• Career growth and development opportunities.
• Work with a dynamic and collaborative team focused on financial innovation.
• Competitive and flexible compensation and benefits package.