Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Leading end-to-end customer onboarding and deployment of software solutions with an accent on Time to Value (TTV) optimization and cross-functional coordination. Focus on managing complex implementation timelines, delivering effective customer training, and ensuring seamless handoffs to post-sale teams to drive long-term retention.

Company

hirify.global provides specialized software solutions for ABA (Applied Behavior Analysis) workflows and clinical data collection.

What you will do

• Lead end-to-end implementation processes for new customers to ensure timely deployment.
• Own Time to Value (TTV) metrics and drive continuous improvements in onboarding timelines.
• Deliver engaging training sessions to customers with varying technical skill levels.
• Coordinate cross-functionally with Sales, Product, and Support teams to ensure seamless experiences.
• Manage project documentation, milestones, and deliverables within CRM systems.
• Mitigate churn risk by ensuring early value realization and proactive issue resolution.

Requirements

• 3-5 years of experience in implementation, onboarding, training, or customer success roles.
• Proven track record of successful software or SaaS implementations.
• Strong project management skills with experience using CRM and project management tools.
• Solid knowledge of ABA or related clinical fields.
• Exceptional communication and presentation skills with the ability to explain complex concepts.
• Ability to work cross-functionally and influence without authority.

Nice to have

• BCBA certification or equivalent clinical background.
• Experience with AI tools and emerging technologies.

Culture & Benefits

• Opportunity to work in a high-impact role directly influencing customer retention.
• Collaborative environment working closely with Product and Sales teams.
• Focus on professional growth through process improvement and knowledge base development.
• Remote-first work environment.