Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Overseeing the end-to-end onboarding process for new customers with an accent on requirements gathering, product configuration, and project management. Focus on ensuring seamless transitions from sales to adoption, troubleshooting implementation challenges, and driving customer satisfaction through effective cross-functional collaboration.

Location: Must be based in the United States and work Pacific time zone hours.

Company

hirify.global is a leading provider of purpose-built, cloud-based software for public sector and government organizations, helping them streamline procurement, budgeting, and grants management.

What you will do

• Serve as the primary point of contact for clients during the onboarding process, conducting kickoff meetings and gathering business requirements.
• Configure SaaS products to meet unique client needs, including data preparation in Excel and basic system customization.
• Manage implementation projects, ensuring deliverables stay within scope and proactively identifying risks.
• Collaborate with sales, product management, and customer success teams to ensure a seamless transition to product adoption.
• Develop and deliver comprehensive training sessions and maintain implementation documentation and user guides.
• Troubleshoot and resolve implementation issues, escalating complex problems to appropriate internal departments.

Requirements

• Must be based in the United States and available to work Pacific time zone hours.
• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
• Strong understanding of software implementation processes and methodologies.
• Technical aptitude with the ability to learn new software applications quickly.
• Excellent communication and interpersonal skills for building rapport and leading workshops.

Nice to have

• High comfort level with Excel for data preparation and loading.
• Experience authoring reports using SSRS or PowerBI.
• Experience with CRM, ERP, or GovTech software implementations.
• Familiarity with project tracking tools like Jira, Asana, or Autotask.

Culture & Benefits

• Competitive wages for a standard 40-hour work week.
• Flexible work day arrangements tailored to role requirements.
• Wellness days providing extra time off beyond standard holidays.
• Comprehensive health and dental benefits.
• Active community engagement and culture committees focused on team events and giving back.