Implementation Manager (Grants)

TL;DR

Implementation Manager (Grants): Overseeing the end-to-end onboarding process for new customers with an accent on requirements gathering, product configuration, and project management. Focus on ensuring seamless transitions from sales to adoption, troubleshooting implementation challenges, and driving customer satisfaction through effective cross-functional collaboration.

Location: Hybrid role, must be able to work 3 days/week in the Oakville, ON office

Compensation: $67,000 - $84,000

Company

hirify.global is a leading provider of cloud-based software for the public sector, helping organizations streamline procurement, budgeting, and grants management.

What you will do

• Serve as the primary point of contact for clients during the onboarding process, conducting kickoff meetings and gathering business requirements.
• Configure SaaS products to meet client needs, including data loading, simple scripting, and report authoring.
• Manage project scope, communications, and risk assessment to ensure successful implementation.
• Collaborate with sales, product, and support teams to ensure a seamless transition from sales to adoption.
• Develop and deliver training sessions and maintain comprehensive implementation documentation.
• Identify and resolve implementation challenges, escalating complex issues to internal teams as needed.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in a client-facing implementation role, preferably in SaaS.
• Strong understanding of software implementation processes and methodologies.
• Technical aptitude with the ability to learn new software and navigate relational databases.
• Excellent communication and interpersonal skills for workshop leadership and client rapport.
• Experience with CRM, ERP, or GovTech software is a plus.

Nice to have

• Proficiency in Excel for data management.
• Experience authoring reports using SSRS or PowerBI.
• Familiarity with project tracking tools like Jira, Asana, or Autotask.

Culture & Benefits

• Competitive wages with an expectation of a standard 40-hour work week.
• Wellness days providing extra time off around long weekends.
• Comprehensive health and dental benefits.
• Flexible work day arrangements tailored to role requirements.
• Active culture and community engagement committees with frequent team events.