Manager, PMO (SaaS)

TL;DR

Manager, PMO (SaaS): Designing and governing the Professional Services delivery methodology and accountability frameworks for an all-in-one management platform for commercial contractors with an accent on scalability and implementation standards. Focus on building escalation frameworks, managing portfolio health reporting, and optimizing PS tooling to reduce administrative overhead.

Location: Hybrid in Los Angeles, San Francisco, Toronto, or Raleigh; or Remote within the US (excluding AK, HI, KY, MS, NE, NM, ND, RI, SD, WV, WY)

Company

hirify.global is a unicorn SaaS platform modernizing the commercial contracting industry through AI-driven management tools.

What you will do

• Define and govern the PS delivery framework, milestones, and sign-off standards across SMB, Mid-Market, and Enterprise segments.
• Maintain real-time portfolio health reporting, risk flags, and go-live projections for leadership.
• Design and enforce a tiered escalation model with clear SLAs and DRI accountability.
• Lead the Root Cause Analysis (RCA) program for contract rejections and high-risk churns.
• Configure and drive adoption of PS tools including Salesforce and Gainsight to ensure ground-truth data.
• Develop and maintain living implementation playbooks tailored to different customer types and integration requirements.

Requirements

• 5+ years of leadership experience in Professional Services or Implementation at a B2B SaaS company.
• Direct experience building or owning a PMO or delivery methodology.
• Track record of managing complex implementations involving ERP/accounting integrations (e.g., NetSuite, Sage, QuickBooks).
• Strong analytical skills for building portfolio health dashboards and reporting.
• Proficiency with Salesforce and project management tools like Asana or ClickUp.
• Must be based in the US (excluding specified states) or near company hubs.

Nice to have

• PMP or PgMP certification.
• Experience with Gainsight or CS health-scoring platforms.
• Knowledge of RCA methodologies such as 5 Whys, FMEA, or DMAIC.
• Experience scaling PS teams from 10 to 30+ members.

Culture & Benefits

• Generous equity grants to become a company owner.
• Comprehensive benefits package and flexible PTO.
• Hybrid work options with lunch provided on in-office days at hubs.
• One-time work-from-home allowance.
• Collaborative, fast-paced environment within a highly-funded unicorn.