Client Account Manager, Mid-Market Sales (Goods - Acquisitions)

TL;DR

Client Account Manager, Mid-Market Sales (Goods - Acquisitions): Onboard new mid-market clients on Reddit, build a Test & Learn roadmap, and drive campaign optimization to achieve core client goals with an accent on signal/technical foundations (pixel/CAPI/MMP/measurement) and performance measurement. Focus on scaling clients through clear ROI and success criteria while communicating complex data stories simply across meetings, presentations, and email.

Location: Toronto, Canada (based locally; office 1–2 days per week)

Company

Reddit is a community of communities built on shared interests, passion, and trust, enabling open and authentic conversations on the internet.

What you will do

• Lead client onboarding and first-time activation on Reddit using Business Manager and initial campaign creation.
• Own signal and technical foundations to ensure strong advertiser implementation (pixel/CAPI/MMP/measurement).
• Analyze campaign performance data and run a continuous Test & Learn roadmap (A/B testing creative, audience segmentation) to beat initial goals.
• Identify and secure upsell/scaling opportunities within the first two quarters by demonstrating ROI, then transition clients to the SSG Account Executive team.
• Collaborate cross-functionally by submitting tickets to troubleshoot issues and improve client setup and performance.
• Ensure graduation readiness by meeting defined success criteria and positioning clients for high growth.

Requirements

• Location: Must be based locally in Toronto and work from the office 1–2 days per week.
• 4–7 years of experience in Client Success, Account Management, or Media Planning/Strategy within digital advertising, social media, or performance marketing.
• Strong analytical skills and proficiency with Excel to deliver insights, optimization recommendations, and prove ROI.
• Expertise in Test & Learn and Measurement Lift methodologies, including building structured learning agendas.
• Solid understanding of the customer marketing funnel and traditional marketing ecosystem.
• Strong technical acumen for signal foundations, plus understanding of digital measurement, tracking fundamentals, and mobile measurement partners.

Culture & Benefits

• Global benefit programs covering workspace, professional development, and caregiving support.
• Family planning support, gender-affirming care, and mental health & coaching benefits.
• Comprehensive medical benefits and a health care spending account.
• Registered Retirement Savings Plan with matching contributions and income replacement programs.
• Flexible vacation and paid volunteer time off, plus generous paid parental leave.

Hiring process

• Interviews may be recorded, transcribed, and summarized by AI in select roles/locations; opt-out is available prior to scheduled interviews.
• Interviews evaluate application information collected during the process.