Associate Account Manager (SaaS)

TL;DR

Associate Account Manager (SaaS): Managing the onboarding lifecycle and ongoing partner relationships for a global beauty and wellness platform with an accent on project management and customer retention. Focus on driving partner success, reducing churn, and collaborating cross-functionally to ensure seamless platform adoption and long-term value realization.

Location: On-site in Vancouver

Company

hirify.global is the AI-powered operating system for the global beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.

What you will do

• Own the full onboarding lifecycle, including pre-scopes and go-lives to launch new partners on the platform.
• Balance project management tasks with ongoing account management responsibilities.
• Build and nurture long-term relationships through regular contact and quarterly business reviews.
• Drive partner success by helping clients maximize platform value to improve retention.
• Implement a consistent contact strategy to keep partners active and engaged.
• Collaborate with commercial, marketing, and product teams to ensure seamless transitions.

Requirements

• 2+ years of experience in Account Management, Implementation, or Customer Success.
• Proven ability to manage project timelines and technical configurations.
• Strong customer success mindset with a focus on problem-solving.
• Excellent organizational skills to manage multiple accounts simultaneously.
• Experience working in a high-volume SaaS or SMB environment.

Nice to have

• Experience with multi-product selling.
• Proficiency with CRM tools, specifically HubSpot.

Culture & Benefits

• 25 days of flexible leave.
• Pension plan with up to 5.95% employer match and 3% RRSP matching.
• Fully covered health insurance.
• Wellness perks via Perkbox.
• Inclusive and global work environment.

Hiring process

• Screening call with the Talent Team (30 mins).
• Interview with the Head of Account Management (30 mins).
• Interview with a Commercial Leader (30 mins).
• Final interview with Heads of Account Management and General Manager (45 mins).