Account Manager, Mid-Market

TL;DR

Account Manager, Mid-Market (SaaS): Owning relationships with mid-market restaurant customers and driving retention, growth, and revenue through account strategies, upsells, and renewals. Focus on managing corporate and franchise accounts, conducting business reviews, reducing churn risk, and partnering cross-functionally for rollouts and escalations.

Location: Hybrid work environment with offices in Saskatoon and Toronto, Canada; prioritizing candidates who thrive in hybrid setups with in-person collaboration.

Company

Scheduling and payroll platform helping over 55,000 restaurants save time, reduce errors, and manage costs through connected teams.

What you will do

• Own relationships with corporate stakeholders as main point of contact and trusted advisor
• Build long-term partnerships driving retention, growth, referrals, and revenue opportunities like expansions and upsells
• Lead account strategy including rollout, performance reviews, and cross-functional execution
• Manage one-to-one corporate and one-to-many franchise relationships
• Proactively identify churn risks using data and customer insights
• Share insights with Product and Marketing, attend industry events

Requirements

• 4+ years Sales experience in SaaS (Account Executive, Account Manager, Customer Success Manager, or Partner Account Manager) with mid-market/enterprise customers
• Strong sales and business acumen for managing relationships, projects, complex needs
• Excellent communication to influence internally and externally
• Highly organized with attention to detail for large book of business
• Experience with CRM (Salesforce, Gainsight, Vitally, ChurnZero) and data tools (Excel, Tableau, Metabase)
• Proficiency in AI tools (ChatGPT, Gemini, Claude) for efficiency
• Adaptable in fast-paced environment

Nice to have

• Experience in restaurant tech (POS, Payroll, etc.) or restaurant operations
• Proficiency in Spanish or French

Culture & Benefits

• Equity in Series C VC-backed company
• Health/dental, lifestyle spending, flexible parental leave from day one
• Hybrid flexibility with offices in Saskatoon/Toronto; '90 Day Shift' remote program
• Flexible vacation policy
• Apple tech, home office setup, professional growth coaching
• Team events, offsites, inclusive culture