Account Manager, Mid-Market (SaaS)

TL;DR

Account Manager, Mid-Market (SaaS): Owning relationships with mid-market restaurant customers and driving retention, growth, and revenue through account strategies, upsells, and renewals. Focus on managing corporate and franchise accounts, conducting business reviews, identifying expansion opportunities, and reducing churn using data insights.

Location: Hybrid work environment prioritizing Toronto or Saskatoon offices for in-person collaboration

Company

Scheduling and payroll platform helping over 55,000 restaurants manage teams, save time, and control costs.

What you will do

• Own relationships with corporate stakeholders as main point of contact and trusted advisor
• Build long-term partnerships driving retention, growth, referrals, and customer experiences
• Lead account strategy including rollout, performance, and cross-functional execution
• Identify and close revenue opportunities like expansions, upsells, and renewals to hit MRR targets
• Manage one-to-one corporate and one-to-many franchise relationships
• Run business reviews, reduce churn risk with data, and share insights with Product and Marketing

Requirements

• 4+ years Sales experience in SaaS (Account Executive, Account Manager, Customer Success Manager, or Partner Account Manager) with mid-market/enterprise customers
• Strong sales and business acumen to manage relationships, projects, and complex needs
• Excellent communication skills to influence internally and externally
• Highly organized with attention to detail for large book of business
• Experience with CRM and customer success tools (Salesforce, Gainsight, Vitally, ChurnZero)
• Comfortable with data tools like Excel or BI (Tableau, Metabase, ThoughtSpot)
• Proficiency in AI tools (ChatGPT, Gemini, Claude) for efficiency

Nice to have

• Understanding of restaurant tech industry (POS, ATS, HR, Payroll, etc.)
• Knowledge of restaurant operations, trends, and best practices
• Proficiency in Spanish or French

Culture & Benefits

• Hybrid flexibility with offices in Saskatoon and Toronto, plus '90 Day Shift' for temporary remote anywhere
• Comprehensive health, dental, lifestyle spending accounts, and flexible parental leave
• Equity in Series C VC-backed company
• Flexible vacation policy and professional growth support (coaching, feedback, development)
• Latest Apple tech, home office setup, and team events/off-sites
• Fast-paced culture focused on meaningful problems, collaboration, and wins