Manager, Onboarding

TL;DR

Manager, Onboarding (Client Success): Lead the onboarding team that takes clients from kickoff through website or app launch with an accent on speed, quality, and client experience. Focus on coaching ICs, driving performance against launch and churn metrics, and partnering cross-functionally to eliminate handoff friction and improve onboarding efficiency.

Location: Austin, TX

Company

hirify.global builds an AI growth platform for real estate used by real estate professionals to run and grow their businesses.

What you will do

• Lead and develop a team of Onboarding ICs managing the client journey from kickoff through website or app launch.
• Run structured bi-weekly 1:1s, deliver actionable feedback, and create personalized development plans.
• Monitor daily KPIs (launch volume, time to launch, CSAT, and Pre-Launch Churn MRR) and take proactive action when performance slips.
• Manage client escalations with urgency and judgment, stepping in directly when needed and coaching the team through issues.
• Drive quarter-over-quarter improvements in backlog age, time to launch, and pre-launch churn.
• Own the new hire onboarding experience with a structured 30/60/90 plan and deliver at least one high-impact project per quarter.

Requirements

• 3+ years in client-facing operations, onboarding, or implementation.
• 1+ years managing and leading a team in a metrics-driven environment.
• Proven track record of hitting team targets and improving performance over time.
• Experience working cross-functionally in a fast-moving, high-growth company.
• Comfort building and tracking KPIs in spreadsheets or BI tools.
• Familiarity with CRM and project management tools, with a track record of learning new systems quickly.

Culture & Benefits

• Hybrid workplace based in Austin, TX.
• Accountability and growth are emphasized through coaching, clear metrics, and continuous improvement.
• Cross-functional collaboration to close feedback loops and reduce handoff friction.
• Structured onboarding for new hires to reach full productivity by Day 90 or sooner.