Manager, Onboarding - ATX (AI)

Location: Austin, TX; hybrid. In the office 4 days per week for the first 30 days, then 3 days per week after successfully completing new hire training. Working hours are 8:00 am to 5:00 pm local time.

Company

hirify.global is building an AI growth platform for real estate professionals. It is a Series C company with $100M in annual recurring revenue and more than 90,000 real estate professional customers.

What you will do

• Lead and develop the Onboarding IC team managing client journeys from kickoff through website or app launch.
• Run bi-weekly 1:1s, provide actionable feedback, and create personalized development plans.
• Monitor launch volume, time to launch, CSAT, and pre-launch churn MRR, taking proactive action when metrics deteriorate.
• Manage client escalations and coach the team through complex situations.
• Improve backlog age, time to launch, and pre-launch churn quarter over quarter.
• Partner with Product Fulfillment, Sales, Client Success, and Engineering to reduce handoff friction, improve workflows, maintain documentation, and advance onboarding efficiency or client experience through at least one high-impact project per quarter.

Requirements

• 3+ years of experience in a client-facing operations, onboarding, or implementation role.
• 1+ years of experience managing and leading a team in a metrics-driven environment.
• Proven track record of hitting team targets and improving performance over time.
• Experience working cross-functionally in a fast-moving, high-growth company.
• Comfort building and tracking KPIs in spreadsheets or BI tools.
• Familiarity with CRM and project management tools, with a track record of learning new systems quickly.
• High bar for quality and a bias for action when things are not working.
• Ability to coach and develop individual contributors, interpret metrics, make clear decisions under pressure, manage frustrated clients, build cross-functional trust, communicate clearly, and document processes.

Culture & Benefits

• Hybrid work in Austin with a structured in-office schedule.
• Client-focused culture emphasizing accountability, growth, empathy, directness, and follow-through.
• Structured new-hire onboarding with a 30/60/90-day plan targeting full productivity by Day 90 or sooner.
• Equal Opportunity Employer.