Manager, Customer Success Lead (Fintech)

Location: Washington, District of Columbia, USA. Hybrid schedule with four days per week in the office and Wednesdays working from home.

Company

hirify.global is scaling through Series B and develops fintech, marketplace, and AI software products for healthcare customers.

What you will do

• Lead, coach, and develop a team of Customer Success Managers serving SMB and mid-market customers.
• Drive customer utilization, retention, expansion, card spend, marketplace spend, and AI software consumption.
• Own and coach renewals, pricing discussions, expansion opportunities, and complex customer negotiations.
• Guide adoption and growth across credit card and financing products, hirify.globalMart marketplace spend, and AI software.
• Run weekly business reviews, performance discussions, and the team operating cadence using customer and performance data.
• Partner with Sales, Product, Finance, and Operations on onboarding, adoption, retention, hiring, segmentation, and process improvements.

Requirements

• 7+ years of total work experience, including Customer Success, Account Management, or post-sale experience in high-growth technology companies.
• Experience progressing from a strong individual contributor to a frontline people leader in SMB and/or mid-market environments.
• Experience leading customer-facing teams and driving utilization, retention, expansion, renewals, pricing discussions, and negotiations.
• Experience in VC-backed technology companies, particularly during Series B through D growth stages.
• Strong commercial, analytical, organizational, and problem-solving skills, with comfort operating in ambiguity.
• Bachelor’s degree from an accredited institution.

Nice to have

• Experience supporting high-velocity SMB or mid-market customers.
• Experience in healthcare environments.

Culture & Benefits

• Hybrid work policy with four office days and one work-from-home day per week.
• Equity participation for employees.
• Competitive salary based on experience and contributions.
• Health, vision, and dental insurance options.
• Employer 401(k) match.