Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing business relationships and ensuring customer success with digital K-12 curriculum solutions with an accent on customer retention, growth, and adoption. Focus on analyzing engagement data, developing account strategies for health and renewals, and collaborating with internal teams to drive teacher adoption.

Location: Remote (Must be based in the United States); candidates residing within 50 miles of a major international airport are highly preferred.

Salary: $64,678 – $75,000 per year

Company

Leading provider of digital-first K–12 curriculum solutions utilizing a Curriculum-Informed AI™ approach to personalize learning at scale.

What you will do

• Own and grow business relationships with customer stakeholders to ensure retention and satisfaction.
• Drive customer success through the adoption and growth of hirify.global solutions.
• Analyze customer engagement data to identify implementation strengths and areas for improvement.
• Conduct regular virtual and in-person check-ins to align on goals and provide progress data.
• Develop account strategies to maintain customer health and identify potential upsell opportunities.
• Collaborate with internal teams to deliver onboarding support and drive teacher adoption.

Requirements

• Bachelor’s degree in a related field.
• At least 4 years of experience managing customer relationships at an education technology (EdTech) company.
• Experience with business drivers for teachers, students, and senior district or state administration.
• Proven track record of establishing strategic outcomes and measurements.
• Ability to use and interpret data analytics and spreadsheets.
• Valid driver’s license and automobile insurance for travel (approximately 15-50%).

Culture & Benefits

• Comprehensive medical, dental, and vision plans, including options with zero employee premiums.
• 401k plan with a company match.
• 16 paid holidays, including a winter shutdown from Christmas Eve through New Year’s Day.
• Paid Time Off and comprehensive maternity, fertility, and paid bonding leave.
• Professional development programs and tuition reimbursement.
• Remote-friendly environment fostering work-life balance.