Customer Success Manager (EdTech)

Location: Remote, United States; candidates residing within 50 miles of a major international airport are highly preferred. The role requires approximately 15–50% travel, including visits to school districts and occasional airline or overnight travel.

Base pay: $64,678–$75,000 per year, with potential incentive, commission, or annual bonus pay.

Company

hirify.global provides digital-first K–12 curriculum solutions and uses a Curriculum-Informed AI approach to support personalized instruction and student learning.

What you will do

• Own business relationships with customers and drive retention, growth, adoption, satisfaction, and stakeholder value.
• Advise customers on implementation rollouts and support successful adoption of products and services.
• Analyze customer engagement data to identify strengths, risks, and areas requiring attention.
• Conduct virtual and in-person customer check-ins, share progress data, and communicate relevant product updates.
• Develop account strategies to maintain customer health, support renewals, and identify upsell opportunities.
• Support customer-site provisioning, onboarding, and collaboration with internal teams to improve teacher adoption.

Requirements

• Bachelor’s degree in a related field and at least four years of experience managing customer relationships at an education technology company, or an equivalent combination of education and experience.
• Understanding of the business drivers affecting teachers, students, business process owners, and senior district or state administrators.
• Proven experience establishing strategic outcomes and measurements.
• Ability to build rapport with personnel at all levels, including Superintendents and Chief Academic Officers.
• Strong communication, analytical, data interpretation, and spreadsheet skills.
• Valid driver’s license, automobile insurance, and a clean driving record for at least the preceding 39 months.

Nice to have

• Experience presenting results to senior-level executives.
• Experience working in a fast-paced, growth-oriented organization.

Culture & Benefits

• Remote and hybrid work options designed to support work-life balance.
• Medical, dental, and vision plans, including medical plans with zero employee premiums.
• 401(k) plan with company match, paid holidays, paid time off, and winter shutdown.
• Family-building, maternity, bonding leave, mental health, life, and disability benefits.
• Professional development programs, tuition reimbursement, and paid volunteer time.