Customer Success Executive (AI)

Location: Remote within the United States, with regular travel to assigned client sites in the Central Region. Travel comprises 20–40% of the role, including multi-day onsite weeks and occasional overnight trips.

Company

Hippocratic AI develops a healthcare-focused generative AI platform for safe, autonomous clinical conversations with patients.

What you will do

• Lead discovery, workflow assessments, implementation planning, and operationalization for assigned health systems.
• Manage full rollouts from pilot through scaled adoption, coordinating timelines, training, stakeholders, and blockers.
• Build ROI and success-metrics frameworks covering adoption, patient interactions, nurse time savings, care quality, and operational efficiency.
• Develop trusted relationships with C-suite and clinical, operational, nursing, and IT stakeholders.
• Identify product gaps, influence roadmap decisions, and translate customer needs between business, product, and engineering teams.
• Map expansion opportunities and extend deployments into new clinical areas.

Requirements

• Bachelor's degree from an accredited university.
• 5+ years of experience in health systems in customer success, account management, project management, or implementation roles.
• Proven experience leading complex implementations in clinical or operational environments.
• Strong executive presence, communication, project management, and cross-functional collaboration skills.
• Deep understanding of healthcare workflows, clinical operations, and regulatory constraints.
• Technical fluency in system architecture, integrations, and data requirements; coding experience is not required.
• Ability to work autonomously in a client-embedded role and meet healthcare-facility credentialing requirements, including background checks, drug screening, and vaccination or immunization proof.

Nice to have

• Healthcare consulting, transformation, or system-wide digital health rollout experience.
• Healthcare technology sales engineering or post-sales technical experience.
• Experience deploying AI, enterprise SaaS, or complex digital health solutions at scale.
• Familiarity with HIPAA and other healthcare compliance requirements.
• Experience with ROI modeling, outcome measurement, value-based care, or executive and industry presentations.

Culture & Benefits

• Work on a safety-focused clinical AI platform designed to improve patient outcomes and clinical operations.
• Collaborate with healthcare innovators, physicians, hospital leaders, AI specialists, and researchers.
• Own strategic customer relationships and measurable outcomes in a hands-on, embedded partnership role.
• Influence product roadmap and go-to-market strategy through direct customer insight.
• Join a well-funded company backed by leading healthcare and AI investors.