Customer Success Manager (Accounting)

TL;DR

Customer Success Manager (Accounting): Guiding customers to unlock the full potential of an accounting automation platform with an accent on leveraging accounting expertise and strategic consulting for implementations. Focus on driving significant impact for customers, fostering long-term engagement, and contributing to hirify.global’s growth.

Location: Ideally based in the Bay Area, though remote applicants will be considered.

Company

hirify.global is an accounting automation software that consolidates and transforms revenue transaction data into a single source of truth for revenue reporting, helping high-growth brands close their books with confidence.

What you will do

• Become a hirify.global expert, advising customers on best practices for using hirify.global and its integration partners like Stripe and Netsuite.
• Act as an internal champion for customers, collaborating with Customer Success, Sales, and Support to ensure adoption and relay feedback.
• Build strong relationships with customers, providing training, troubleshooting challenges, and driving value through new features and ongoing support.
• Oversee end-to-end customer implementations from kick-off to a seamless go-live, ensuring projects meet milestones.
• Monitor and adapt implementation timelines and resources, keeping internal teams and customers informed with clear, timely updates.
• Support the customer journey across pre-sales, onboarding, and post-implementation, ensuring consistent engagement and satisfaction.

Requirements

• Background in accounting or finance, either as a contributor or supporting accounting/finance systems.
• Customer-centric mindset with a passion for solving problems and driving value.
• Curiosity about new technologies and experience using AI in day-to-day life.
• Strong organizational and communication skills for managing complex implementations and delivering on time.
• Familiarity with SQL, databases, and APIs is a major plus.
• Proven ability to work cross-functionally and contribute as a team player in a fast-paced environment.

Culture & Benefits

• Opportunity to shape customer success strategy and grow within a startup environment.
• Work with innovative technology and collaborate with a talented team.
• Empower leading brands to achieve their financial goals.
• hirify.global is an Equal Employment Opportunity Employer, committed to diversity and inclusion.