Customer Success Manager, Accounting Solutions (AI)

Location: Ideally based in the Bay Area; remote applicants will be considered.

Company

hirify.global provides accounting automation software that consolidates and transforms revenue transaction data into a single source of truth for revenue reporting, combining accounting tools with AI capabilities.

What you will do

• Advise customers on best practices for using hirify.global and integration partners such as Stripe and NetSuite.
• Lead end-to-end customer implementations from kickoff through go-live, managing milestones, timelines, and resources.
• Build customer relationships through training, troubleshooting, feature rollouts, and ongoing support.
• Collaborate with Customer Success, Sales, and Support to drive adoption, identify upsell opportunities, and relay product feedback.
• Support the customer journey across pre-sales, onboarding, and post-implementation.

Requirements

• Background in accounting or finance, including experience supporting accounting or finance systems.
• Experience working directly with customers to solve problems and deliver value.
• Strong project management, organizational, and communication skills for managing complex implementations.
• Curiosity about new technology and regular use of AI in day-to-day work.
• Ability to collaborate cross-functionally and adapt in a fast-paced, high-growth startup.
• Familiarity with SQL, databases, and APIs is a major plus.

Culture & Benefits

• Opportunity to shape customer success strategy in a high-growth startup environment.
• Collaboration with Customer Success, Sales, Support, and other internal teams.
• Work with accounting automation and AI technology used by leading brands.
• Equal employment opportunity across legally protected characteristics.