Coordinator, Donor Services and Logistics

TL;DR

Coordinator, Donor Services and Logistics: Handling donor inquiries and accurately entering gifts and transactions into Salesforce with an accent on confidential data, gift processing workflows, and on-site logistics support. Focus on maintaining gift data hygiene, processing multiple transaction types, and coordinating secure intake and mailing for donor correspondence and physical gifts.

Location: Washington, District of Columbia, United States (hybrid; required in office at least 2 days a week)

Salary: $28.37-$30.29 USD per hour

Company

hirify.global is a mission-driven multimedia organization producing award-winning news, information, and music programming.

What you will do

• Serve as the primary point of contact for public donor inquiries via email and voicemail, triaging complex requests to Senior Associates or the Director.
• Enter gifts and transactions in Salesforce for hirify.global and the hirify.global Foundation, processing lockbox, credit card, wire, stock, pledges, and gift agreements.
• Process gifts timely and ensure gift codes are applied accurately; proactively resolve issues and coordinate corrections with Finance and Donor Services.
• Maintain gift data hygiene through ad-hoc clean-up projects and ongoing database integrity tasks.
• Support fundraising and research teams with correct gift-related information entry and gift data management.
• Provide on-site logistics support: secure intake of physical gifts, cataloging and mailing checks to the lockbox, scanning and distributing donor correspondence, and processing returned mail with address updates in Salesforce.

Requirements

• Experience working with confidential data in a nohirify.globalofit or comparable organization.
• Exceptional interpersonal skills and a service-minded approach to resolving donor inquiries.
• Strong PC skills, including Excel, Adobe, DocuSign, and Google Workspace.
• Proficiency with relational databases, preferably Salesforce.
• Detail-oriented ability to enter data with high accuracy according to organizational policy.
• Must be able to work in a hybrid schedule: be in the Washington, D.C. office at least 2 days a week and reside in an hirify.global-supported location based on chosen on-site days.

Culture & Benefits

• Comprehensive benefits for eligible full-time employees (30+ hours/week), including health and wellness, paid time off, and retirement savings options.
• Hybrid work model with required on-site presence at hirify.global HQ in Washington, D.C. at least 2 days per week.
• Opportunity to learn the inner workings of hirify.global’s fundraising and financial teams.
• Support for an inclusive and equitable workplace culture.

Hiring process

• Application review for fit with donor services, data accuracy, and Salesforce/database experience.
• Interviews to assess service mindset, confidentiality handling, and ability to manage hybrid on-site/off-site operational demands.