Intake Specialist

TL;DR

Intake Specialist: Assisting community members in accessing IRC services through eligibility screenings, program information, client enrollment support, and referrals with an accent on accurate documentation, database data entry, and outreach to improve referral pathways. Focus on handling walk-in clients (including parolees, SIVs, and secondary migrant refugees) and coordinating effectively with partner organizations in a standard office environment.

Location: Elizabeth, NJ, USA

Salary: $26.50–$28.04

Company

hirify.global (IRC) responds to humanitarian crises by restoring health, safety, education, economic wellbeing, and power to people affected by conflict and disaster.

What you will do

• Conduct in-person and virtual outreach to communities and organizations to raise awareness of IRC programs and improve referral pathways.
• Maintain up-to-date knowledge of IRC program eligibility criteria and conduct eligibility screenings for walk-in clients.
• Support client enrollment into qualifying programs and refer ineligible clients to appropriate community resources (e.g., social services, shelters, food banks, crisis centers).
• Document each client interaction according to established requirements, including entering client information into IRC database(s) and supporting tracking/reporting.
• Collaborate with coworkers and partner organizations; build and maintain relationships with area service providers.
• May train and lead support staff, volunteers, and interns; may also provide translation/interpretation as needed and as capacity allows.

Requirements

• Relevant professional experience in the human services field required; minimum 2 years strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Fluent English (spoken and written).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to use internet/digital tools for data entry, research, and problem-solving.
• Native Haitian-Creole and/or Spanish speaker preferred; proficiency in Spanish or Haitian Creole strongly preferred.
• Ability to work in a standard office environment; may require occasional weekend and/or evening work and some field work for outreach.

Culture & Benefits

• Short-term role with an anticipated end date of September 30, 2026; not eligible for IRC’s full benefits package.
• 403(b) retirement savings plan with employer match and non-elective employer contribution for eligible short-term employees.
• Paid sick leave per policy and access to the Employee Assistance Program (EAP) for confidential counseling and mental health support.
• 403(b) vesting described as immediate for match and 3-year vesting for non-elective employer contribution.

Hiring process

• Application review followed by interviews to assess eligibility screening experience, outreach/casework skills, and communication in a multicultural environment.